Frequently Asked Questions
• When will I receive my order?
-Clothing orders are usually dispatched within a week, in busy periods it may take a bit longer, your order confirmation email will tell you if this is the case.
Sewing patterns & kits are dispatched on the same or the next working day.
• How will my order be sent?
-All orders are sent Royal Mail 1st Class, as a Large Letter wherever possible. This means most orders will go straight through your letterbox, the day after they've been posted. Higher value orders may be sent Signed For, which means you might need to take a trip to the post office.
• I need my order yesterday!
-Usually I can accommodate rush orders, just drop me a line to let me know we're working on a tight schedule.
• I/My child have non-standard sizing, which size should I choose?
-You've come to the right address! Just send me a message or leave a note at the checkout with your sizing requirements, I can customise any size!
• I'm looking for something really special, can you help?
-Yes, of course! If you have a special fabric you'd like turning into something, or you want me to find you a fabric with a specific theme in mind, just get in touch. I love custom orders!
• There is a problem with my order, now what?!
-I have a 100% happy customers policy. So in the unlikely scenario there is a problem with your order, please get in touch and we'll find a solution.
• You have a question not listed here?
-Drop me a line, I'd love to hear from you!